Shipping and Returns Policy

 

Shipping

livoliv Parcel in brown paper with string bow

Please note that currently LivOliv only ship within the United Kingdom (UK).   Apologies for any disappointment this may cause!  We are exploring options for shipping outside the UK and will update this page accordingly.

LivOliv will strive to process and ship your goods within 2-3 business days of receiving your order.  Shipping times are approximate and may vary for reasons beyond LivOliv’s control including demand exceeding availability. Except as provided below, our standard shipping policy applies.

Shipping Details
Orders are shipped Monday – Friday, excluding Bank Holidays. If you place an order on a weekend or national holiday it will be processed and shipped the next business day where possible.

Shipping Charges
All our products (except cuticle oil) need to be shipped as a Royal Mail Small Parcel (45cm x 35cm x 16cm) at a flat rate of £2.99. This does however mean that the more products you order you still only pay the one rate for postage & packaging.

Product Availability
LivOliv
always tries to ship all items on your order, however sometimes, an item becomes unavailable. If this happens while we’re processing your order, we’ll let you know by sending you an email.

 

Returns Policy

LivOliv All Polishes Collection

We at LivOliv pride ourselves on the quality of our products, and are certain you will love them as much as we do!

If however, for any reason you are not perfectly happy with anything you have bought from us we will endeavour to do everything possible to put things right.

If the product is faulty we will be happy to  offer you either a full refund or exchange.  We will just need proof of purchase and a photo of the damaged product where possible.

If on the other hand you simply don’t like the products and they have been unused, LivOliv will gladly accept returns within 30 days of your original purchase date.  You will however need to cover the postage costs in this instance. (Note that LivOliv’s Return Policy only applies to products purchased direct from LivOliv.  For products purchased via one of our stockists, please contact retailer)

Simply contact us and let us know how we can help.

The LivOliv Team x